There's Customer Service… and Then There's Landon Burke!
There’s customer service… and then there’s someone who is simply exceptional at what they do. Our experience with Landon Burke at Toyota of Muscatine was a perfect example of the latter!
My wife and I began looking for a new vehicle in July of this year. We weren’t in a hurry; we simply knew it was time for something new. Our research pointed us toward Toyota, and for good reason. I purchased a new Corolla back in 2010, and over approximately 340,000 miles, that car proved to be nothing short of exceptional. Toyota had certainly earned our trust!
We visited dealerships in Iowa City, Cedar Rapids, Dubuque, Clinton, and Davenport in search of that elusive Toyota RAV4. At all five locations, we encountered the same two challenges.
First, finding a vehicle actually on the lot to see in person, let alone take for a test drive, was nearly impossible. Second, the message from salespeople was pretty consistent: put down a deposit, be prepared to take whatever vehicle became available next, and expect a wait of three months or more. Custom-ordering a vehicle the way we wanted it? That seemed to be a long shot at best.
And then came one Saturday morning and a phone call to Toyota of Muscatine.
Enter Landon Burke, Sales Consultant extraordinaire!
I called about a RAV4 I had seen on the dealership’s website. Landon informed me that the vehicle had already been spoken for. I could hear him typing as he paused, and then he said something that immediately got my attention:
“We do have one that was just allocated to us. It’s still at the factory.”
Naturally, I asked about the available styles and colors.
“What do you want?” he asked.
“Not to wait three months!” I replied.
His answer? “This one hasn’t been built yet. You can have it exactly the way you want it… in about six weeks.”
Wait… WHAT?!
After weeks of hearing what we couldn’t do, here was someone telling us what we could do. I was practically speechless!
I gave Landon our specifications and placed a deposit right there over the phone. That was Saturday.
By Monday, I had an email from Landon confirming that our RAV4 had been ordered exactly the way we wanted it. No unnecessary bells and whistles. No expensive top-of-the-line trim package we didn’t need. Just the right vehicle, equipped the way WE wanted it.
Even better, the estimated delivery time was around four weeks, five at the most!
From that point forward, Landon kept us informed with weekly updates. The paperwork was handled online, making the entire process smooth, convenient, and refreshingly simple. No running back and forth to the dealership. No guessing what was happening. No wondering whether anyone had forgotten about us.
And before we knew it, we were in Muscatine picking up our brand-new Toyota RAV4 XLE!
We couldn't be happier with our vehicle or the experience that brought us to it.
To Landon Burke and the entire staff at Toyota of Muscatine: WELL DONE! WELL DONE INDEED!
Landon didn’t just sell us a vehicle. He listened, offered solutions, followed through on his promises, communicated every step of the way, and made us feel like our business genuinely mattered.
In a world where customer service can sometimes feel like an afterthought, Landon reminded us what it should look like. He turned what had become a frustrating search into an enjoyable experience, and he did it with professionalism, honesty, and a genuine commitment to helping his customers.
Toyota of Muscatine, you have a real asset in Landon Burke. Recognize him, appreciate him, and keep doing whatever it takes to support people like him. They make all the difference!
If you're looking for a Toyota, do yourself a favor and give Landon Burke a call. Based on our experience, you may find that the best part of buying your next vehicle isn't just the car you drive home in—it's the person who helps you get there.
Thank you, Landon. You absolutely nailed it.
