Customer Testimonials

I had a great experience with Isaiah and Jake. They got me the exact car I wanted and I love it!

Good service 💕💕will be back 👍🏻👍🏻👍🏻👍🏻☺️☺️☺️☺️

If you're looking for a new/used vehicle Toyota of Muscatine is a great place. It was a very pleasant experience considering we drove 4 hrs from home to buy our new SUV!

I have used Toyota of Muscatine for several years now. Ashley is always extremely helpful. She goes above and beyond to help out her customers. Which is amazing considering she is the service manager and parts manager. I hope Toyota knows how fortunate they are to have her on the team.

I am extremely disappointed with my recent service experience at Toyota. I scheduled an oil change and was the very first appointment of the day, yet somehow it took an hour and a half to complete a routine oil change. What made the situation even more frustrating was watching the service technician, Gucci, spend approximately 30 minutes in the sales department socializing with an employee named Jenna while holding his Starbucks coffee, rather than working on my vehicle. I watched this happen while I was sitting there waiting for my car to be serviced. To make matters worse, when Gucci walked ... Read More

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Google - Oct 26, 2026

I am extremely disappointed with my recent service experience at Toyota. I scheduled an oil change and was the very first appointment of the day, yet somehow it took an hour and a half to complete a routine oil change. What made the situation even more frustrating was watching the service technician, Gucci, spend approximately 30 minutes in the sales department socializing with an employee named Jenna while holding his Starbucks coffee, rather than working on my vehicle. I watched this happen while I was sitting there waiting for my car to be serviced. To make matters worse, when Gucci walked past me, I noticed a strong odor that smelled like marijuana. This is not the first time I have noticed this, which raises serious concerns for me about professionalism and safety in the service department. I cannot say what caused the odor, but I certainly believe it warrants management’s attention. I was also disappointed by the conduct of Ashley, the service manager. While I was waiting, she stood in the hallway mingling with the employees instead of addressing the service delays. Some of the conversation I overheard was inappropriate and unprofessional for a public workplace. When I asked why the service technicians were taking so long to complete my oil change, she was unable to provide a satisfactory explanation. As a paying customer, I expect employees and managers to prioritize their work, especially when customers have scheduled appointments and are waiting. There is absolutely no reason a customer with the first appointment of the day should have to sit for 90 minutes for a basic oil change while witnessing this kind of behavior. This experience was incredibly unprofessional, disappointing, and unacceptable. I sincerely hope management takes these concerns seriously and addresses the lack of accountability in the service department.

There's Customer Service… and Then There's Landon Burke! There’s customer service… and then there’s someone who is simply exceptional at what they do. Our experience with Landon Burke at Toyota of Muscatine was a perfect example of the latter! My wife and I began looking for a new vehicle in July of this year. We weren’t in a hurry; we simply knew it was time for something new. Our research pointed us toward Toyota, and for good reason. I purchased a new Corolla back in 2010, and over approximately 340,000 miles, that car proved to be nothing ... Read More

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Google - Oct 26, 2026

There's Customer Service… and Then There's Landon Burke! There’s customer service… and then there’s someone who is simply exceptional at what they do. Our experience with Landon Burke at Toyota of Muscatine was a perfect example of the latter! My wife and I began looking for a new vehicle in July of this year. We weren’t in a hurry; we simply knew it was time for something new. Our research pointed us toward Toyota, and for good reason. I purchased a new Corolla back in 2010, and over approximately 340,000 miles, that car proved to be nothing short of exceptional. Toyota had certainly earned our trust! We visited dealerships in Iowa City, Cedar Rapids, Dubuque, Clinton, and Davenport in search of that elusive Toyota RAV4. At all five locations, we encountered the same two challenges. First, finding a vehicle actually on the lot to see in person, let alone take for a test drive, was nearly impossible. Second, the message from salespeople was pretty consistent: put down a deposit, be prepared to take whatever vehicle became available next, and expect a wait of three months or more. Custom-ordering a vehicle the way we wanted it? That seemed to be a long shot at best. And then came one Saturday morning and a phone call to Toyota of Muscatine. Enter Landon Burke, Sales Consultant extraordinaire! I called about a RAV4 I had seen on the dealership’s website. Landon informed me that the vehicle had already been spoken for. I could hear him typing as he paused, and then he said something that immediately got my attention: “We do have one that was just allocated to us. It’s still at the factory.” Naturally, I asked about the available styles and colors. “What do you want?” he asked. “Not to wait three months!” I replied. His answer? “This one hasn’t been built yet. You can have it exactly the way you want it… in about six weeks.” Wait… WHAT?! After weeks of hearing what we couldn’t do, here was someone telling us what we could do. I was practically speechless! I gave Landon our specifications and placed a deposit right there over the phone. That was Saturday. By Monday, I had an email from Landon confirming that our RAV4 had been ordered exactly the way we wanted it. No unnecessary bells and whistles. No expensive top-of-the-line trim package we didn’t need. Just the right vehicle, equipped the way WE wanted it. Even better, the estimated delivery time was around four weeks, five at the most! From that point forward, Landon kept us informed with weekly updates. The paperwork was handled online, making the entire process smooth, convenient, and refreshingly simple. No running back and forth to the dealership. No guessing what was happening. No wondering whether anyone had forgotten about us. And before we knew it, we were in Muscatine picking up our brand-new Toyota RAV4 XLE! We couldn't be happier with our vehicle or the experience that brought us to it. To Landon Burke and the entire staff at Toyota of Muscatine: WELL DONE! WELL DONE INDEED! Landon didn’t just sell us a vehicle. He listened, offered solutions, followed through on his promises, communicated every step of the way, and made us feel like our business genuinely mattered. In a world where customer service can sometimes feel like an afterthought, Landon reminded us what it should look like. He turned what had become a frustrating search into an enjoyable experience, and he did it with professionalism, honesty, and a genuine commitment to helping his customers. Toyota of Muscatine, you have a real asset in Landon Burke. Recognize him, appreciate him, and keep doing whatever it takes to support people like him. They make all the difference! If you're looking for a Toyota, do yourself a favor and give Landon Burke a call. Based on our experience, you may find that the best part of buying your next vehicle isn't just the car you drive home in—it's the person who helps you get there. Thank you, Landon. You absolutely nailed it.

Fantastic experience. Great service and honesty. My sales associate Jenelicia was fantastic!

Getting shown the car was great and smooth, the sale and paper work felt rushed, reached out a few times to both the car salesman and the finance manager I delt with and haven't received an email or phone call back the three times I tried asking questions....guess its true about all car salesmen they get the deal and ignore you. Edit: the reason for me reaching out after the sale is they had paperwork wrong and I was trying to get ahold of Nate.

Used cars are priced like scum of the earth prices

This place is hands down the worst place to try to get a car or anything! I was here maybe 2 weeks ago and was looking around the lot while my car was being serviced. I was told it was being cleaned before it came back to me. While waiting I had the rudest person named Kayla I believe ,chase me down and tell me that I was being charged $350 on my cleaning service because it smelled like cigarette smoke in the vehicle that I turned in!! I do not smoke at all never in a day of my life! To ... Read More

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Google - Oct 1, 2026

This place is hands down the worst place to try to get a car or anything! I was here maybe 2 weeks ago and was looking around the lot while my car was being serviced. I was told it was being cleaned before it came back to me. While waiting I had the rudest person named Kayla I believe ,chase me down and tell me that I was being charged $350 on my cleaning service because it smelled like cigarette smoke in the vehicle that I turned in!! I do not smoke at all never in a day of my life! To be told I was being charged $350 extra is crazy! I was never told that any extra fees would occur and she literally was 2 inches from my face with her own cigarette smelling breath! I hope other people haven't had to deal with her! I told her I didnt smoke and she interrupted me and told me flat out that it didnt matter what I said that she was the boss for "detailing/washing" the vehicles and she was charging me. I will not come back to this place because of this woman!! Very unprofessional and rude in my opinion and I've been a customer here for 10+ years to include my husband and 3 daughters.

Charli is hands down one of the best detailers at Toyota she spends her time cleaning every single vehicle before it is put on the lot or sold and we all appreciate the detail and body shop work too and all the mechanics everyone was great when I got approved for my car

Kayla and Charli were excellent help with my problem with my hood of my car today. I highly recommend their exceptional service at Toyota in Muscatine!!

Akira is a great salesman easy to work with Akira will go above and beyond to help you

We had an excellent experience buying our Highlander from Toyota of Muscatine. Buying from the St. Louis area, we initially had to rely entirely on their answers, photos & CARFAX. They were remarkably responsive—even on Sunday of Labor Day weekend—and readily provided additional photos & information that gave us confidence to make the trip. Jenelicia & Paul were professional, friendly & extremely helpful throughout. We especially appreciated the vehicle service done before purchase, the service records they provided & their willingness to help with everything we needed as out-of-state buyers. The Highlander was exactly what we'd hoped ... Read More

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Google - Sep 23, 2026

We had an excellent experience buying our Highlander from Toyota of Muscatine. Buying from the St. Louis area, we initially had to rely entirely on their answers, photos & CARFAX. They were remarkably responsive—even on Sunday of Labor Day weekend—and readily provided additional photos & information that gave us confidence to make the trip. Jenelicia & Paul were professional, friendly & extremely helpful throughout. We especially appreciated the vehicle service done before purchase, the service records they provided & their willingness to help with everything we needed as out-of-state buyers. The Highlander was exactly what we'd hoped for, and now that we've had it home for a while, we couldn't be happier with it. Toyota of Muscatine made what could have been a difficult long-distance purchase easy & comfortable. We truly appreciate everything they did for us & highly recommend them, especially to anyone considering a vehicle from a distance.

Sorry the deal didn't go through but the sales manager was very cool about it.

They were able to quickly get the car we were looking for to the lot. The paperwork process was quick and Lorena was very helpful during the entire process.

The sales lady we had was very honest and explanatory on everyone of our questions. She was not pushy and gave us space to think. Very helpful and nice!

They did a great job

Took my 2014 corolla in for oil change and waited till done changed out engine and cabin filters well. Said all was good. 160 bucks. Get almost home, check engine light and traction control light comes on, car running rough. Take it in last Friday morning. Told later that day after diagnostics that it was sparks plugs. Had it four days, no loaner of course, Get it back today, get halfway home and same thing except now it's trying to overheat as well plus had a screw in tire that they circled but didn't mention it. We're now around 700 ... Read More

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Google - Jul 14, 2026

Took my 2014 corolla in for oil change and waited till done changed out engine and cabin filters well. Said all was good. 160 bucks. Get almost home, check engine light and traction control light comes on, car running rough. Take it in last Friday morning. Told later that day after diagnostics that it was sparks plugs. Had it four days, no loaner of course, Get it back today, get halfway home and same thing except now it's trying to overheat as well plus had a screw in tire that they circled but didn't mention it. We're now around 700 dollars into this. Called Ashley several times and left message. Doesn't respond. Do you do all customers like this. I guess I should've listened to others about coming back there. It only cost me around 700 to figure that out. Was considering buying a new truck there but not now. I've come to the conclusion that your service would have trouble fixing a glass of water let alone anything else. Toyota would be wise to close this dealership. If you're smart, DONT DO BUISNESS HERE.

I was very interested in purchasing a vehicle from Toyota of Muscatine and submitted an online inquiry. Gia contacted me shortly afterward, but from the beginning I wasn't impressed with her demeanor or communication style. I felt pressured to make a decision and that her main focus was on making a sale as quickly as possible rather than helping me through the buying process. Since I was trading in my current vehicle, we negotiated the trade-in value and purchase price before finally reaching an agreement. Gia told me I needed to place a $250 deposit to hold the vehicle and ... Read More

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Google - Jul 10, 2026

I was very interested in purchasing a vehicle from Toyota of Muscatine and submitted an online inquiry. Gia contacted me shortly afterward, but from the beginning I wasn't impressed with her demeanor or communication style. I felt pressured to make a decision and that her main focus was on making a sale as quickly as possible rather than helping me through the buying process. Since I was trading in my current vehicle, we negotiated the trade-in value and purchase price before finally reaching an agreement. Gia told me I needed to place a $250 deposit to hold the vehicle and explained that it would be refunded when I came to pick up the car. I live about four hours away, so I asked how long they would hold it. She told me they would hold it until Saturday, and I told her I would be there early Saturday morning to complete the purchase. What surprised me was that just a few minutes after I placed the deposit, Gia called me back asking if I could come sooner because her manager wanted the vehicle sold before the end of the month. I had already committed to buying the vehicle, paid the deposit, and made it clear that I was driving four hours on Saturday. It felt like the pressure to meet a monthly sales goal was more important than working with a customer who had already agreed to purchase the vehicle. I also asked several times for a purchase agreement or something in writing showing the terms we had agreed upon. Despite those requests, I never received anything. Communication throughout the process was poor, and it often took days to get a response to even simple questions. As my concerns grew, I called the dealership multiple times asking to speak with a sales manager because I wanted to discuss my experience and ask a few questions before making the trip. Despite leaving messages, no sales manager ever returned my calls. That lack of follow-up was extremely disappointing. Ultimately, I decided not to move forward with the purchase because I no longer felt comfortable doing business with the dealership. When I requested my $250 deposit back, I was told it was up to the manager whether it would be refunded, even though I had originally been told the deposit would be refundable. Once again, it took several days to receive a response. I understand dealerships have sales goals and month-end deadlines, but customers also deserve professionalism, clear communication, and follow-through—especially when they're traveling several hours to purchase a vehicle. Unfortunately, the poor communication, lack of written documentation, unanswered calls from management, and overall experience led me to take my business elsewhere.

Ashley Kayla Alex and charli are. All amazing they have went above and beyond for my vehicle and myself thanks ladies

Excellent dealership. They will help you find what you actually want rather than making excuses about availability or distance like several other dealers I interacted with when buying my new vehicle.

They were awesome 👌

DO NOT GO HERE! If I could rate this experience lower I would. I ended up waiting g for almost two hours and was billed over a hundred dollars to receive a quote of over three thousand one hundred dollars in "needed repairs." I went for a second opinion and had all of my issues resolved in under two hours for two hundred fourth dollars. So in other words, if you want people to smile in your face while they rob you blind, this is the place for you. If you want to get your vehicle fixed and ... Read More

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Google - May 19, 2026

DO NOT GO HERE! If I could rate this experience lower I would. I ended up waiting g for almost two hours and was billed over a hundred dollars to receive a quote of over three thousand one hundred dollars in "needed repairs." I went for a second opinion and had all of my issues resolved in under two hours for two hundred fourth dollars. So in other words, if you want people to smile in your face while they rob you blind, this is the place for you. If you want to get your vehicle fixed and get it done without being charged for frivolous items I would say go elsewhere. I am beyond disappointed in the service center and the workers who tried to steal over three thousand dollars for me. Pathetic

What a great place to buy a car. Lorena and the rest are the best. I know it may be a little bit of a drive from the quad cities to muscatine , but it's worth it. They Were fast And efficient and made you feel like we are best friends.

ToI am extremely disappointed with my experience at Toyota of Muscatine, and I urge anyone considering doing business here to be very careful with documentation. I purchased a 2026 Toyota Corolla Cross Hybrid XSE (VIN ending 3869) on February 26, 2026 and clearly instructed that the vehicle was being purchased under Universal Support, Inc. Despite this, the dealership processed all documents under my personal name using an electronic signature system without clearly disclosing what was being signed. What went wrong The Manufacturer’s Certificate of Origin (MSO) and assignment were incorrectly completed, listing me personally instead of the intended organization. I later prepared proper ... Read More

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Google - May 12, 2026

ToI am extremely disappointed with my experience at Toyota of Muscatine, and I urge anyone considering doing business here to be very careful with documentation. I purchased a 2026 Toyota Corolla Cross Hybrid XSE (VIN ending 3869) on February 26, 2026 and clearly instructed that the vehicle was being purchased under Universal Support, Inc. Despite this, the dealership processed all documents under my personal name using an electronic signature system without clearly disclosing what was being signed. What went wrong The Manufacturer’s Certificate of Origin (MSO) and assignment were incorrectly completed, listing me personally instead of the intended organization. I later prepared proper Illinois Power of Attorney and correction documents, which the dealer needed to sign to fix the issue. The dealership has not corrected the error despite multiple requests and formal notice. Real consequences I am now facing This is not a minor paperwork issue. It has caused real damage: I was issued a citation for driving an unregistered vehicle The Illinois Motor Vehicles Department refused to register the vehicle under the correct entity I now face court proceedings, fines, and inability to legally use the vehicle I have spent significant time and effort trying to resolve a problem that originated entirely from dealership documentation errors Current status As of today, the dealership has not provided a corrected title or signed correction form, even though: They have all required documentation The error has been clearly identified The consequences were foreseeable and now have occurred Final thoughts This situation could have been easily corrected early. Instead: There has been lack of accountability There has been delay despite urgency The issue has escalated to legal and financial harm for the customer I am still requesting a simple resolution: Provide a corrected title or sign the Illinois correction form so the vehicle can be properly registered. Recommendation If you are buying from this dealership: ⚠️ Carefully read every document before signing ⚠️ Do not rely on verbal assurances ⚠️ Ensure the buyer name is correct before leaving I hope management takes this review seriously and resolves the issue immediately.

I am extremely disappointed with my experience at Toyota of Muscatine, and I urge anyone considering doing business here to be very careful with documentation. I purchased a 2026 Toyota Corolla Cross Hybrid XSE (VIN ending 3869) on February 26, 2026 and clearly instructed that the vehicle was being purchased under Universal Support, Inc. Despite this, the dealership processed all documents under my personal name using an electronic signature system without clearly disclosing what was being signed. What went wrong The Manufacturer’s Certificate of Origin (MSO) and assignment were incorrectly completed, listing me personally instead of the intended organization. I later prepared proper ... Read More

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DealerRater - May 11, 2026

I am extremely disappointed with my experience at Toyota of Muscatine, and I urge anyone considering doing business here to be very careful with documentation. I purchased a 2026 Toyota Corolla Cross Hybrid XSE (VIN ending 3869) on February 26, 2026 and clearly instructed that the vehicle was being purchased under Universal Support, Inc. Despite this, the dealership processed all documents under my personal name using an electronic signature system without clearly disclosing what was being signed. What went wrong The Manufacturer’s Certificate of Origin (MSO) and assignment were incorrectly completed, listing me personally instead of the intended organization. I later prepared proper Illinois Power of Attorney and correction documents, which the dealer needed to sign to fix the issue. The dealership has not corrected the error despite multiple requests and formal notice. Real consequences I am now facing This is not a minor paperwork issue. It has caused real damage: I was issued a citation for driving an unregistered vehicle The Illinois Motor Vehicles Department refused to register the vehicle under the correct entity I now face court proceedings, fines, and inability to legally use the vehicle I have spent significant time and effort trying to resolve a problem that originated entirely from dealership documentation errors Current status As of today, the dealership has not provided a corrected title or signed correction form, even though: They have all required documentation The error has been clearly identified The consequences were foreseeable and now have occurred Final thoughts This situation could have been easily corrected early. Instead: There has been lack of accountability There has been delay despite urgency The issue has escalated to legal and financial harm for the customer I am still requesting a simple resolution: Provide a corrected title or sign the Illinois correction form so the vehicle can be properly registered. Recommendation If you are buying from this dealership: ⚠️ Carefully read every document before signing ⚠️ Do not rely on verbal assurances ⚠️ Ensure the buyer name is correct before leaving I hope management takes this review seriously and resolves the issue immediately.

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My experience at Toyota of Muscatine was excellent. Our salesman, Donovan, was very efficient and easy to work with from helping us decide which vehicle we wanted to buy and getting all the details right in ordering our new vehicle and settling on a price for our trade-in. No pressure. No stress. I love my 2026 Grand Highlander!

Excellent car buying experience!

Thank you, Toyota of Muscatine, especially my sale rep Isaiah for the exceptional service I received during my recent car purchase. Coming from Iowa City, I had been searching for a new Toyota Grand Highlander and reached out to 7-8 dealerships in the area. To my surprise, Toyota of Muscatine stood out from the rest—while others couldn’t deliver the vehicle within 90 days, they managed to get my new car to me in just 6 weeks at a great price. From the very beginning, the team made the entire process feel warm and welcoming. It was as if I was ... Read More

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Google - Apr 9, 2026

Thank you, Toyota of Muscatine, especially my sale rep Isaiah for the exceptional service I received during my recent car purchase. Coming from Iowa City, I had been searching for a new Toyota Grand Highlander and reached out to 7-8 dealerships in the area. To my surprise, Toyota of Muscatine stood out from the rest—while others couldn’t deliver the vehicle within 90 days, they managed to get my new car to me in just 6 weeks at a great price. From the very beginning, the team made the entire process feel warm and welcoming. It was as if I was working with family rather than typical salespeople, which made a huge difference. There was no pressure to purchase any extra services or packages; instead, everything was straightforward and transparent. The experience was truly enjoyable, and I am genuinely grateful for their help. Thank you again to everyone at Toyota of Muscatine for making my car-buying journey memorable and pleasant! I love my new car.

If you are buying a used vehicle from them I would suggest you take it somewhere and pay to have it looked at first! I bought a used jeep & even waited an extra week for it to go thru inspection to find out a week or 2 later it needed like 5,000$ worth of work! They agreed to fix one issue for free because when it was in inspection the light was already on. But more issues just kept popping up within 2 weeks of driving it ! So they still charged me almost 1200 dollars to fix it! They had my car for ... Read More

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Google - Mar 20, 2026

If you are buying a used vehicle from them I would suggest you take it somewhere and pay to have it looked at first! I bought a used jeep & even waited an extra week for it to go thru inspection to find out a week or 2 later it needed like 5,000$ worth of work! They agreed to fix one issue for free because when it was in inspection the light was already on. But more issues just kept popping up within 2 weeks of driving it ! So they still charged me almost 1200 dollars to fix it! They had my car for a month and kept telling me they got the wrong parts, or were waiting on parts! Got the run around way to much! Do not recommend unless you have it checked out elsewhere!

I had an extremely frustrating experience with Toyota of Muscatine. From the beginning, the communication was terrible and the information I was given turned out to be inaccurate many times. I was told one thing about my car repair, only to later find out that it wasn’t true, which made the entire situation even more stressful. I was told to bring my car in for repairs we had agreed on when buying but, they didn’t even have the part ordered for it yet. On top of that, getting in contact with anyone was nearly impossible. I called multiple ... Read More

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Google - Mar 13, 2026

I had an extremely frustrating experience with Toyota of Muscatine. From the beginning, the communication was terrible and the information I was given turned out to be inaccurate many times. I was told one thing about my car repair, only to later find out that it wasn’t true, which made the entire situation even more stressful. I was told to bring my car in for repairs we had agreed on when buying but, they didn’t even have the part ordered for it yet. On top of that, getting in contact with anyone was nearly impossible. I called multiple times and left messages, but my calls were rarely returned. When I did finally get through to someone, I was often given vague answers or different information than what I had been told before. I was told many times they’d call me back and it never happened. The repair process also took far longer than expected. What I was initially told would be a relatively quick fix turned into a long, drawn-out process with very little communication or updates. I constantly had to call or message the woman who sold me my car because I wasn’t getting any information or updates from the body shop. Overall, the lack of honesty, poor communication, and extremely slow service made this a very disappointing experience. I would not recommend Toyota of Muscatine if you value transparency, reliability, and timely repairs. I will definitely not be back.

Very poor pre-purchase inspection experience. I requested a Toyota vehicle I was planning to purchase private party undergo in depth inspection to evaluate overall vehicle condition and advise on upcoming routine maintenance. I was reassured that routine things like engine oil level, coolant level, and cabin air filter were all in order. After purchasing the vehicle and getting a chance to inspect it in my own shop, the coolant overflow reservoir was actually empty, the engine oil was filled over a quart too full, and the cabin air filter had been installed upside down for an unknown duration of time (... Read More

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Google - Mar 11, 2026

Very poor pre-purchase inspection experience. I requested a Toyota vehicle I was planning to purchase private party undergo in depth inspection to evaluate overall vehicle condition and advise on upcoming routine maintenance. I was reassured that routine things like engine oil level, coolant level, and cabin air filter were all in order. After purchasing the vehicle and getting a chance to inspect it in my own shop, the coolant overflow reservoir was actually empty, the engine oil was filled over a quart too full, and the cabin air filter had been installed upside down for an unknown duration of time (but long enough to accumulate significant debris and obviously not normal). All in all, I cannot trust their pre-purchase inspection given I was told these things were normal and actually were not. When I called to explain my disappointment and request a refund I was told that these items were checked and in good condition and I must be mistaken and that because I requested scanner tool to be hooked up to evaluate for any codes (a $160 job they did for "free", according to service manager - but can be done for free at any o'reilly's or AutoZone), that I would not be receiving any refund. To add insult to injury, the sellers of this vehicle had previously warned us that, in their experience, this dealership was dishonest. I have to say, I understand why now. Edit 4/15: after a phone call with the Dubuque location, they listened to my concerns and frustrations and made it right. I appreciate them following-up and taking ownership of the experience. Based on my interaction with the Dubuque location I am updating this review but still will not do business with Muscatine Toyota dealership in the future.

I had an issue with my 2023 Toyota Highlander. I called on a Friday & they got me in on the following Tuesday to get my car looked at. We have a Toyota dealership in Burlington they could not get me until April 3! They are very easy to work with and Ashley the service manager is amazing to work with! Service was great!

Toyota of Muscatine always has exceptional service and friendly staff when I take my vehicle for a service. They are thorough and efficient and listen to my concerns about my vehicle. The overall experience has been great over the years. I always return.

I bought a used 2017 Highlander XLE from Landon today. He was incredibly easy to work with. He got me all of the info I requested ahead of time so I was in and out of the dealership pretty quickly and without any fuss. Everyone at the dealership was helpful and professional. He definitely made buying a car much less stressful than I thought it would be. Thanks Landon!

The team was fantastic. We were in the area from Colorado and staying in Iowa City. They went so far as to deliver the car to Iowa City after we'd purchased it, obtaining the title for us, and shipping the title to our home in Colorado. They were very responsive, friendly, and reasonable, making the stress of shopping a breeze. A fantastic place to purchase a new vehicle.

Had a great experience buying a CPO 4Runner and working with Landan and Kyle!

Very nice, helpful, and communicative. Isaiah was our sales person and he did everything he could to get us what we wanted. The sales managers were also great help. They all get back to you as soon as they can and are always kind. Will go back to them whenever the time comes to replace a vehicle.

Great experience from beginning to final purchase. Everyone I had interaction with was very helpful and kind. Landon Burke was fantastic to work with. He absolutely went out of his way to accommodate. He was very thorough and was a great communicator throughout every step of the purchase process.

I received excellent customer service, attention to detail and the experience was tailored to my budget and needs/wants rather than trying to sell me something I didn't want or need. I will be a forever customer.

The staff here are always friendly and ready to help. From sales to service, everyone is Great to work with.

Recently purchased my new ((to me)) 4Runner through Landon at Toyota Muscatine. He is such a delight. Please see him for all your vehicle shopping needs! So easy and nice to work with. Really appreciated his kindness and patience.

I recently took my brand new car that I have only had for a month in to the body shop to fix my driver side door after the strong winds put my door out of alignment. They got me in and out in less than 5 minutes. They are very professional and definitely recommend.

Toyota Muscatine they have a good customer service, I really love it,a great sales Manager and he team I bought my second car from there,And I had the opportunity to meet service manager I'm telling you when you are at Toyota Muscatine you fill home and no matter what any car you want you will get it. Thank you for your help.

We couldn't be happier with the superior service we received from the team at Toyota Muscatine! They helped us find the perfect, family-safe vehicle and have been amazing with follow-up support—seriously, always there when we need something done! A HUGE shoutout to two pros who made our experience exceptional: • Ashley: So professional and incredibly knowledgeable! • Kyle: Got us hooked up with all the right packages. We feel 100% safe and covered knowing we have the best protection! Highly recommend this team for anyone looking for reliability and top-tier service. Thank you, Toyota!

Just purchased a new vehicle with Landon Burke at Toyota. Car buying is always a stressful experience but Landon helped us with the entire process so it was quick and painless. Kyle in the financial department also made the process easy and we were able to docusign all of our documents! If you are looking for a new car ask for Landon.

Ashley in the service center was a lifesaver today! The battery in my key fob to my Toyota RAV died and I was stranded. Once I was able to get to Toyota she had me fixed up and ready to go in under five minutes! She even let me in before they opened. Such friendly, great and outstanding customer service.!!

Update: the Sales manager Jake have been helping me and figuring things out with me about the DMV paperwork situation and we solved the issue!! They were the first time dealing with MO DMV office so they didn’t know how the DMV office’s procedures here. Long story short, they found the DMV office’s address they mailed the paperwork to so I went there and got things done! Once again, the only issue I was complaining, was only about the DMV paperwork issue nothing else. Right now, the sales manager and me all learn from this and I ... Read More

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Google - Oct 30, 2025

Update: the Sales manager Jake have been helping me and figuring things out with me about the DMV paperwork situation and we solved the issue!! They were the first time dealing with MO DMV office so they didn’t know how the DMV office’s procedures here. Long story short, they found the DMV office’s address they mailed the paperwork to so I went there and got things done! Once again, the only issue I was complaining, was only about the DMV paperwork issue nothing else. Right now, the sales manager and me all learn from this and I have to say they are really an awesome dealership that sells great vehicles and purchase experience was great! Thank you again, Jake! I’ve purchased a Sienna from them about two months ago. The van is great, sales representative and the finance manager Kyle are nice during the purchase. I’m from Saint Louis. This bad review is about if you are not from Iowa, even they apply the loan and said they gonna finish the paperwork for you, they have no control and don’t know how the DMV paperwork from outside of Iowa. Now I’ve been asking help from them to let me know who has the paperwork (paid off sale tax receipts) because they were the one handling paperwork and deal with the bank and I have no answer from them. Buyer be ware, if you are not from Iowa, either don’t get car from them or you better pay the car sale tax yourself at your local DMV office.

They were great to work with.

Wonderful car buying experience, no pressure. Would highly recommend. Staff was easy to work with, explained several options, easy financing options. Drove over 2 hours and it was well worth it.

Called on 09/02 for service appointment. Waited 2+ hours just for diagnostics and was charged $180 just to diagnose issue. Gave the go ahead to order parts, was told by service advisor, Brad O’Rourke, that it would take about a day to come in. As of today, 09/10, I have yet to hear anything from him about parts being available and getting my Toyota in to be repaired. ETA: Ashley called on 09/04 to make this right. Said she would work with Brad to come to an agreeable resolution. Didn’t hear from her again until 09/11 when she said they could swap out my ... Read More

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Google - Sep 10, 2025

Called on 09/02 for service appointment. Waited 2+ hours just for diagnostics and was charged $180 just to diagnose issue. Gave the go ahead to order parts, was told by service advisor, Brad O’Rourke, that it would take about a day to come in. As of today, 09/10, I have yet to hear anything from him about parts being available and getting my Toyota in to be repaired. ETA: Ashley called on 09/04 to make this right. Said she would work with Brad to come to an agreeable resolution. Didn’t hear from her again until 09/11 when she said they could swap out my vehicle with a loaner while repairs were being made early the next week. As of today, 09/23, I still have yet to hear back about completing repairs.

Great experience purchasing my car here. All other Toyota dealerships in my area had a long wait list for a vehicle and Landon and team were able to find me just what I wanted.

Excellent service and customer care!

WOW what an experience. Ashley (my favorite), Randy (my favorite) and the great ABRA team that put my Tundra back together . Service was just exceptional and the team kept us up to date almost daily on the status. Repairs and new parts requested are excellent and it has never looked so good. Nice and clean. The absolute best Toyota dealership and Body Repair (ABRA) we have ever been too. Thank you all so much.

According to the reviews I should have had a great experience. Hmm must have went in on a bad day.

The worst customer service I have ever had with a car dealership. They don’t really care about you or prioritize doing your service after you bought a car from them. It takes them forever to contact you for an update and do a service for you. It’s even worse that I have to call them every week instead of them calling me for updates. By the way, their service team doesn’t coordinate well

Went to look at a used suv there I didn’t expect it to be like a brand new car at all, I knew there was gonna be some stuff I would eventually have to fix. Well I went to test drive the suv and there was a noise when I drove but everything else was seemed fine. I asked the dealer Frank if he could get the noise checked out he said of course! The suv was took the back to get it checked out. He came back and they said it was the sway bar links and back ... Read More

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Google - Aug 27, 2024

Went to look at a used suv there I didn’t expect it to be like a brand new car at all, I knew there was gonna be some stuff I would eventually have to fix. Well I went to test drive the suv and there was a noise when I drove but everything else was seemed fine. I asked the dealer Frank if he could get the noise checked out he said of course! The suv was took the back to get it checked out. He came back and they said it was the sway bar links and back struts that was causing the noise and said they will fix it for $1000 added to the total or I can take it as is, I told him to go ahead and fix it. I even asked Frank once it gets fixed the noise will go away? He told yes so confidently so I trusted him. I set up an appointment to get it fixed and came back when it was finished it was still making the same noise. I called the dealership saying that it was still making the noise and they told me to bring it back. They said I could use my warranty that I got and could get it fixed it would take some time to observe what was causing the noise and wait on the insurance people on what they say. I didn’t have the suv for about 3 weeks. Then i finally got an answer and the insurance agent said they would not cover anything since the problem was pre existing. So I asked what can you guys do about it they said they can fix it but it would cost me about $1,200 to fix. I asked them why would I have to pay for it if the problem was happening since the test drive? I didn’t get a straight answer but we are sorry. I’ve only had this suv since feb 2024 and I have put more money into repairing it than my own monthly payments. I’ve had to repair the wheel barring which was causing the noise, both front struts, both front control arms and my rotors and brakes. This was my first time ever getting a car from a dealership and honestly I never want to go through a dealership again. Or just never go this dealership again they will literally lie to you in your face.

I would not recommend this dealership to anyone I would run as far away as possible. I dealt with a salesman Paul Goetzman who is young and inexperienced in the industry. I wanted to trade my Ram 1500 on a new Toyota Tundra and he told me that they don't accept trade ins that aren't Toyota. They offered to contact a wholesaler instead but that it would take a couple days with the weekend. When I heard back from Paul he wanted more pictures then he had already taken, but also wanted me to drive back to the dealer ... Read More

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Google - May 30, 2024

I would not recommend this dealership to anyone I would run as far away as possible. I dealt with a salesman Paul Goetzman who is young and inexperienced in the industry. I wanted to trade my Ram 1500 on a new Toyota Tundra and he told me that they don't accept trade ins that aren't Toyota. They offered to contact a wholesaler instead but that it would take a couple days with the weekend. When I heard back from Paul he wanted more pictures then he had already taken, but also wanted me to drive back to the dealer so they could look over my truck and possibly discuss what the wholesaler said. I had to make several inquiries to get a price point for my truck to see if we could even come to a deal on the trade in instead of wasting time driving back down to the dealership. Of all my experience with buying and trading vehicles I have never had a dealership practically refuse to do a trade in because the vehicle wasn't the same as what the dealership was selling. You are better off going to a different Toyota dealership where they have a better selection of vehicles and are willing to make a deal for your trade in.

(Translated by Google) There is nothing (Original) No hay nada

If you like a dealership with zero inventory and if you do not need a car for many months... shop here. Not sure what the sales team does all day, but, they aren't trying to make customers happy. Couldn't buy a car here because they literally could not find me a car. I wanted to support a local dealership.

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The service department management has repeatedly failed with me in the past year. 🙃

My 2021 Sienna has had a frequently recurring problem with audio display system since purchase. I was ignored many times before used parts were installed that did not resolve the problem. The service manager later said they would keep van until they figured out the technology problem but after a month there was no repair. Same problem continues but Toyota of Muscatine appears to have no more interest in repairing my van. Deeply regret spending so much money on a new vehicle that I falsely believed would be reliable.

As of 08/24/23 the sales manager is a JOKE! TERRIBLE SERVICE! I do not know what games they are playing but I waited months for my Tundra order only for them to not order the truck I wanted. Then they got upset when I didn’t want it, this was my first time ever ordering a truck and Toyota of Muscatine failed

Went to pick up my daughters car after some service Had never been in your store before wasnt shure where to go so went to service writers office he was very short with me and sent me to cash out She was very nice The service writers attitude was unacceptabe if it where my dealership he would be given some lessons on how to treat customers Then there was still a code on the car when i picked it up with no expination. I use a different dealership and there is no comparison where i go everyone bends over backwards ... Read More

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Google - May 12, 2023

Went to pick up my daughters car after some service Had never been in your store before wasnt shure where to go so went to service writers office he was very short with me and sent me to cash out She was very nice The service writers attitude was unacceptabe if it where my dealership he would be given some lessons on how to treat customers Then there was still a code on the car when i picked it up with no expination. I use a different dealership and there is no comparison where i go everyone bends over backwards to make shure you are happy

Husband bought the most expensive car in the lot... and has been screwed over multiple times by the service department. It seems like they are doing everything in their power to lose him/us as customers... they have no appreciation for their customers and make everything 100 times more difficult.

Went to this dealership to get a car and had been up there 3 times in total. First time found rats nest under hood and car was dirty. Second time we came up he said it had been threw his shop all cleaned and ready, it was still really dirty. I found a bad rear tire that they had to replace so we had to come back a third time in which i found a blown belt in the right rear tire that they said they wouldn't fix. And the rats nest never got cleaned up. MUSCATINE TOYOTA IS NOT ... Read More

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Google - May 30, 2021

Went to this dealership to get a car and had been up there 3 times in total. First time found rats nest under hood and car was dirty. Second time we came up he said it had been threw his shop all cleaned and ready, it was still really dirty. I found a bad rear tire that they had to replace so we had to come back a third time in which i found a blown belt in the right rear tire that they said they wouldn't fix. And the rats nest never got cleaned up. MUSCATINE TOYOTA IS NOT THE PLACE TO BUY YOUR CARS.

Came down to Muscatine Toyota for a scheduled appointment at 10 am from over 1 hour away to possibly trade our RAV(lease)and Chevy 1500 and came to find out that the sales persons we were dealing with: Colin Smith and Jimmy Greenhawl; who were not there we were placed with a new sales agent who never introduced himself to us and had no clue had to deal with a disappointed customer. The whole Process was a three ring circus starting with Colin Smith in the middle; and the new salesman not negotiating or advocating for us on our Chevy 1500 trade or ... Read More

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Google - May 17, 2020

Came down to Muscatine Toyota for a scheduled appointment at 10 am from over 1 hour away to possibly trade our RAV(lease)and Chevy 1500 and came to find out that the sales persons we were dealing with: Colin Smith and Jimmy Greenhawl; who were not there we were placed with a new sales agent who never introduced himself to us and had no clue had to deal with a disappointed customer. The whole Process was a three ring circus starting with Colin Smith in the middle; and the new salesman not negotiating or advocating for us on our Chevy 1500 trade or RAV 4 Lease which we put a significant amount of money down on. Colin basically lead us on to believe our RAV (lease) was worth some money after we told him our RAV was a lease and said it was worth more as a trade(that was a lie). Our Chevy 1500 barely made it out of the lot and died on us while trying to leave and the dealership only wanted to give us 1000 for it! Haha! I have an email from Colin saying he could get us a Tundra for $281 or better a month but clearly that was a lie and the new sales person said we couldn’t get anything for more than $850-760 depending on months finances what a joke!We will not return ever to this dealer and will return our lease else where. Good luck pulling a fast one one someone else we won’t be back!

5 months ago took my truck in for an oil change when I checked their work I found the oil was still dirty complained they said it was because I run E85 this weekend I changed the oil ran my truck for a 150 miles of with E85 in it and the oil is still clean folks I would check your oil after they work on your vehicle because I don't think they change oil in my truck I won't have no more work done here

Wasn't there

I expect a certain level of service, competency, and respect when doing business. I most definitely have not received this from the service department. I especially did not appreciate throwing "the girls up front who answer the phone" under the bus while trying to save my business. These should be extremely valued employees in the service department! They spend the most time with your customers! Instead of being condescending, you should build these women up and invest in them!! Terribly, terribly mismanaged, and I hope those women can find a new job where they are valued! I'm ... Read More

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Google - Jul 31, 2018

I expect a certain level of service, competency, and respect when doing business. I most definitely have not received this from the service department. I especially did not appreciate throwing "the girls up front who answer the phone" under the bus while trying to save my business. These should be extremely valued employees in the service department! They spend the most time with your customers! Instead of being condescending, you should build these women up and invest in them!! Terribly, terribly mismanaged, and I hope those women can find a new job where they are valued! I'm not saying we won't be back, but it will take a desperate situation to get us there.

I came here for an inspection with a scheduled appointment, waited about 45 minutes with no help before I left, no one checked on me at all my entire wait. Won't be back.

Clean shop. Honestly a bit overpriced and the shop / techs under experienced..

Went to Toyota of Muscatine and spoke with Jim Greenhaw. Told him what we were looking for and price range. Jim got right on it. Within a week he had found a vehicle to fit our family's needs. I can't say enough as to how professional he was, kept us updated and informed step by step of the buying process. I would highly recommend Jim & Toyota of Muscatine.

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I recently purchased a new 2016 4runner. During the buying experience I went to two dealerships getting their bid to decide between the two. I first went to the Toyota dealership in Muscatine because they were closer to my home and I heard good things from a co-worker. After choosing the other dealership (also where I previously purchased a 2013 tacoma) the dealership in Muscatine (Jimmy Greenhaw) became very upset and showing both through email and verbally over the phone how he really felt about me. Hurling sarcasm and insults to my character. Needless to say I will never set foot in ... Read More

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DealerRater - Nov 3, 2015

I recently purchased a new 2016 4runner. During the buying experience I went to two dealerships getting their bid to decide between the two. I first went to the Toyota dealership in Muscatine because they were closer to my home and I heard good things from a co-worker. After choosing the other dealership (also where I previously purchased a 2013 tacoma) the dealership in Muscatine (Jimmy Greenhaw) became very upset and showing both through email and verbally over the phone how he really felt about me. Hurling sarcasm and insults to my character. Needless to say I will never set foot in that location again. Worst buying experience I have ever had.

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Drove a couple hours to see a 2002 Tacoma which I was told the day before, the used car sales manager would not negotiate on the listed price of 8995.00. Frame was new, 4 shocks, 4 new tires, alignment, a number of seals were replaced to prevent fluid leaks, new muffler and exhaust from the cat back. Sounds pretty good right? They knew I was coming to see the truck on the 31st. It was parked outside when I arrived - it was also 5 degrees outside. Moved inside, the work mentioned was indeed done. The problem, the rest of the truck was a disaster. ... Read More

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DealerRater - Jan 2, 2015

Drove a couple hours to see a 2002 Tacoma which I was told the day before, the used car sales manager would not negotiate on the listed price of 8995.00. Frame was new, 4 shocks, 4 new tires, alignment, a number of seals were replaced to prevent fluid leaks, new muffler and exhaust from the cat back. Sounds pretty good right? They knew I was coming to see the truck on the 31st. It was parked outside when I arrived - it was also 5 degrees outside. Moved inside, the work mentioned was indeed done. The problem, the rest of the truck was a disaster. A previous owner drilled a hole in the roof to mount an antenna, which was now removed, but the hole and the mounting bolt remained. The passenger side outside door handle was broken, the door wouldn't open from the outside. There was no jack, the spare - unclear if it would fit the vehicle - was in the pickup bed. The spare compartment below the bed was not functional, I'd have to replace that myself, with a tire/wheel that would fit, and buy a jack for it as well. Both inner front fenders the plastic was badly damaged and not connected. Oh, and the tailgate wouldn't open. Like buying a convertible when the top doesn't work. It's sort of the point of the vehicle isn't it? I was told they'd replace the door handle and work on the tailgate. Why wasn't that done the day before when I told them at noon the day before I was driving 2.5 hours to see the vehicle? All this, and keep in mind they wanted full price 8995.00 for it. Lastly, after the test drive, which exhibited a bad shake at idle in drive and a loose heat shield, it wouldn't restart after I shut it off. I want to point out - Russ - the salesman was a great guy, I had no issues with Russ at all. The preparedness of the dealership, and the pricing by the used car sales manager was insulting. Maybe I caught them on a bad day - maybe not.

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